Help

To assist you to navigate our help section we have divided it into multiple sections:

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Duty Paid Wines

Duty Paid Wine means that it is lying in our stores in Yorkshire and the price shown includes Duty and VAT at the prevailing rates.

You can tell whether a wine is Duty Paid as it has DP status in the right hand side of the wines listed in our wine list.

Delivery for Duty Paid Wine is free in UK mainland for three or more cases.  For one or two case orders we charge £10 plus VAT.

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Buying En Primeur Wine

The term En Primeur refers to the process of buying wine in cask/barrel before it is bottled at the Chateau and released onto the global wine market. The wine is usually delivered 2-3 years after the vintage, and can only be purchased by the unmixed case. En Primeur wine is bought in barrels or cask held at the ChateauHowever you can choose how you wish it to be bottled, ie. half bottles, magnums, imperials. The main advantage of buying wine En Primeur is that the initial opening prices are usually considerably cheaper than after the wine is bottled and shipped by the producer. In recent years En Primeur is increasingly being bought for investment purposes.

If you are interested in En Primeur wine please contact James Goodhart. You can also sign up here for our En Primeur Review Updates which provide a valuable outline of the En Primeur market and prices as they are released, as well as a yearly update on what's drinking now. Allocations are often very sought after, at Bon Coeur Fine Wines we reward our loyal customers first, but there is usually some room for the first time buyer. Please contact us to discuss your requirements at the earliest opportunity. En Primeur releases usually start around April each year.

Click here for a full list of our En Primeur Wines.

En Primeur Special Conditions

You can tell whether a wine is En Primeur as it has EP in the right hand side of the wines listed in our wine list.

Once your wine has been shipped into the UK, it will be delivered to our bonded warehouse and placed in our En Primeur Client Reserves section. We will then contact you to ask for instructions as to where you would like it delivered. Your wines will remain in bond until we receive your instructions, please note that if you do not get in touch with us in a timekly manner storage charges may be incurred whilst we await your instructions. Arrangements can be made with us to keep the wine in bond or stored in our warehouse in Yorkshire. Please click here for full details of our BCFW Storage Services VAT and Duty will be charged per case if you choose to have your wine taken out of bond, see below for details.

What are the costs?

  • All wine is sold by the case exclusive of Duty and Vat (inclusive of shipping and insurance to our UK bond).
  • Charges will be incurred for delivery from our UK bonded account and In Bond Transfers where applicable.  Charges are calculated by your postcode and distance from our UK bonded account in Essex.
  • Payment is due upon receipt of invoice, issued after you have confirmed your order. Payments by cards other than credit cards, cheque or bank/internet transfer incur no additional charges. If paying by credit card you will incur a 2.5% charge on the total cost.
  • All wine remains the ownership of BCFW until all charges are paid for in full.
  • Our initial invoice will be exclusive of Duty, Vat and Delivery/Under Bond Transfer charges (these will be invoiced if you take the wine out of our bond account).  Please note delivery charges from bond are charged at cost depending upon your postcode and the number of cases being delivered. 
  • Annual storage rates will apply for long term storage after the wine is delivered into the UK.

For Example - You bought a case of (12 x 75cl) of Chateau Talbot 2007 for £285.00 In Bond and you would like to get it out of Bond.

  • VAT on the wine - 20% x £285.00 = £57.00
  • Duty on the wine = £25.92
  • VAT on the Duty of the wine - 20% x £25.92 = £5.18
  • Total payable is - £285.00+£57.00+£25.92+£5.18 = £373.10
  • Note: These costs exclude delivery/Under Bond Transfer charges from our UK bonded warehouse, please contact the office for a quote.  Please note delivery charges from bond are charged at cost depending upon your postcode and the number of cases being delivered.

UK Duty

  • Still Wine (5.5 to 15% alcohol)
    £2.16 per 75cl bottle / £25.92 per standard case or volume (12 x 75cl or 9 litres)
  • Sparkling Wine / Champagne (up to 15% alcohol)
    £2.77 per 75cl bottle / £33.24 per standard case or volume (12 x 75cl or 9 litres)
  • Port/Fortified Wine (15 to 22% alcohol)
    £2.89 per 75cl bottle / £34.68 per standard case or volume (12 x 75cl or 9 litres)

UK VAT & DUTY RATES

Currently stands at 20%. VAT is charged on the current UK Duty rate. Duty and VAT rates are subject to change by the UK government.

*All charges are subject to change by the government at any time, above charges as of Monday 13th March 2017.

Critic Notes and Reviews

Please note the tasting notes and critic scores displayed on this website are not intended to be exhaustive and they may in some cases not be the most recently published figures or updated critic scores published upon re-tasting the wine. In all cases we do our very best to add the latest scores and reviews. However, we recommend to all customers who are looking to purchase wine simply based upon scores and/or critic notes and subsequent reviews, to carry out their own further research into the latest scores and reports prior to purchase.

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In Bond

The term In Bond means that the wines are currently stored our a bonded warehouse (approved by HM Customs & Excise) and that they have not yet been subject to Duty and VAT payments or delivery/transfer charges coming out of Bond.

You can tell whether a wine is In Bond as it has IB in the right hand side of the wines listed in our wine list.

Purchasing wines In Bond from BCFW

We hold a number of wines In Bond some of which are available to buy on our website. For a full list of In Bond wines on the website. For a complete list of In Bond wines available please contact the office. If you wish to release your wine from In Bond you need to contact the office as Duty and VAT payments, as well as delivery and/or transfers charges will be applied.

Releasing Wines from In Bond

Please allow at least ten days to allow us to arrange for the wines to be released from In Bond and delivery to be made. Payment for the wine and the Duty/VAT/Delivery/Transfers will need to be made before the wine is released from Bond.  Please note delivery charges from bond are charged at cost depending upon your postcode and the number of cases being delivered. Contact the office for a quote.

Why buy wines In Bond?

There are a number of advantages to buying wines in Bond, here is our take on the key points –

  • The Duty and VAT payments are deferred, should you choose to sell the wine In Bond at a later date these payments will not be incurred. So saving 20% VAT and the current Duty payments.
  • Usually wines are bought and remain In Bond for investment purposes. They have been kept in a bonded warehouse and stored in favourable conditions. If you intend to hopefully sell the wine in the future, the wine will be more attractive to prospective purchasers as the wine's storage history is traceable and can be verified by a third party.
  • Alternatively if you choose to release the wines from In Bond to drink at home you will pay the Duty and VAT on the original price of the wine not what it is worth at the time of release.
  • On a negative note you do have to pay In Bond storage charges.

BCFW In Bond and Duty Paid Storage Costs

We store wines both In Bond and Duty Paid (out of Bond). Please click here for full details of our BCFW Storage Services.

In Bond Payments

The price of wine bought In Bond is exclusive of Duty and VAT. These payments are deferred until delivery into the UK or the EU. Current rates for Duty and VAT are:-

  • Still Wine (5.5 to 15% alcohol)
    £2.00 per 75cl bottle / £24.00 per standard case or volume (12 x 75cl or 9 litres)
  • Sparkling Wine / Champagne (up to 15% alcohol)
    £2.56 per 75cl bottle / £30.74 per standard case or volume (12 x 75cl or 9 litres)
  • Port/Fortified Wine (15 to 22% alcohol)
    £2.66 per 75cl bottle / £32.00 per standard case or volume (12 x 75cl or 9 litres)

Currently stands at 20%. VAT is charged on the current UK Duty rate. Duty and VAT rates are subject to change by the UK government.

*All charges are subject to change by the government at any time, above charges as of Monday 25th March 2013.

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Ex Cellars Wine

The term "Ex Cellars" means that the wines are currently stored at the Chateau / Winery and are bottled ready to be shipped. Prices shown include transportation from the Chateau into Bond (approved by HM Customs & Excise). If taken out of bond you will be charged for Duty and VAT as well as delivery/transfer charges. 

You can tell whether a wine is Ex Cellars as it has EC in the right hand side of the wines listed in our wine list.

 

Purchasing wines Ex Cellars from BCFW

Most Ex cellars wines will be shipped from Country of origin into Bond unless they are for current drinking then we will ship the wine duty paid into the UK. All wines are shipped under our own insurance policy.

Releasing Wines from In Bond

Please allow at least ten days to allow us to arrange for the wines to be released from In Bond and delivery to be made. Payment for the wine and the Duty/VAT, delivery and or transfer charges will need to be made before the wine is delivered.  Please note delivery charges from bond are charged at cost depending upon your postcode and the number of cases being delivered. Contact the office for a quote.

Why buy wines Ex Cellars?

There are a number of advantages to buying wines ex cellars –

  • We often buy parcels of Ex Cellar stock which has been lying in the Chateau and was not released druing En Primeur.  Many Chateaux have stocks of previous vintages.  We are sometimes fortunate to be able to buy these parcels of wines direct from the Chateau and you as one of our customers can have the opportunity to buy direct with us.
  • Investment wines going into Bond. The Duty and VAT payments are deferred, should you choose to sell the wine In Bond at a later date these payments will not be incurred. So saving 20% VAT and the current Duty payments.
  • It's normally about 10% cheaper than buying the wines when they become physical on the UK market.
  • Guaranteed stock. The majority of Ex Cellar wines in a good year will be all sold before the wines are shipped to the UK market.

BCFW In Bond and Duty Paid Storage Costs

We store wines both In Bond and Duty Paid (out of Bond). Please click here for full details of our BCFW Storage Services.

What is the final cost?

If taking the wine out of Bond you need to add the cost of Duty, VAT and delivery/transfer (where appropriate). For current delivery rates from bond please contact the office and have your postcode to hand for us to provide a full quote.

UK Duty

  • Still Wine (5.5 to 15% alcohol)
    £2.00 per 75cl bottle / £24.00 per standard case or volume (12 x 75cl or 9 litres)
  • Sparkling Wine / Champagne (up to 15% alcohol)
    £2.56 per 75cl bottle / £30.74 per standard case or volume (12 x 75cl or 9 litres)
  • Port/Fortified Wine (15 to 22% alcohol)
    £2.66 per 75cl bottle / £32.00 per standard case or volume (12 x 75cl or 9 litres)

UK VAT & DUTY RATES

Currently stands at 20%. VAT is charged on the current UK Duty rate. Duty and VAT rates are subject to change by the UK government.

*All charges are subject to change by the government at any time, above charges as of Monday 25th March 2013.

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Searching for wine on this website

There are two ways to search.

Quick Search

This is located at the top right of eachpage and searches through the whole site looking for any areas which have the keyword you entered - simply type in your keyword and press the GO button.

Examples of key word searches are:

Search by grape, ie. Chardonnay, "Cabernet Sauvignon"

Search by name, ie. "Cotes du Brouilly", "Chateau Meaume"

If searching for two or more words put them in speech marks i.e. "Chateau de Sours" and it will only search for this specific match.

Advanced Search

This is located under Wine Advisor and searches throughout the whole of the site looking for the single or multiple choice criteria you have made.

The Advanced Search is intelligent and narrows down your search. Please be patient and allow it time to help you.

When you have made a choice, a results box appears on the right-hand side and shows how many wines have been found to match your criteria.

When you have finished entering your criteria, click on the results box.

To refresh the criteria and start again click the RESET SEARCH button.

Click here to go to Advanced Search

Unable to find what you are looking for?

If you are unable to find what you are looking for please Contact Us. Either phone the office or email us Website Enquiry and we will respond to your request. Please note for help and call backs, our offices are open Monday to Friday 9am to 6pm.

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How to order wine

To see the list of wines go to Wine Shop, use the Quick Search or Advanced Search to locate the wine of your choice.

When you see the wine that you want, select the quantity in the box and click ADD this will be added to Your Basket.

To choose more wines click RESUME SHOPPING.

Placing an Order

Once you have selected the wines, click on 'View Basket', if all the details are correct click PLACE ORDER.

To place an order you must have an online account. Go to My Online Account for further details.

If you are not already logged on please do so now by entering your email address and your password.

Checkout

Check all the details are correct.

Advise of any special delivery details, for example 'if out leave in garage'.

We can only dispatch to the card holders registered address.

Please note we do not ship outside the UK and Northern Ireland, if you wish to do this or dispatch to an alternative address Contact Us for further information.

To checkout click PROCEED TO PAYMENT.

Proceed to Secure Gateway

Click PROCEED TO PAYMENT

Secure Payment Form

Check the information and enter your credit card details

Click COMPLETE ORDER

Transaction Complete

This is to confirm that your transaction has been completed. Please print off a copy of this page or note your reference number.

You will receive an email from us confirming receipt of your transaction.

Confirmation of Order and Dispatch

You will receive an email Order Confirmation of the payment received and also when your order will be dispatched. Please Contact Us if you have any questions.

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Purchasing Questions

I am unable to order on-line?

Please Contact Us or email us Website Enquiry. Please note for help and call backs, our offices are open Monday to Friday 9am to 6pm.

Do I need to have an online account to place an order?

To do your order solely through the website then yes, you need to set up an account online. Alternatively you can use the website to search for the wine of your choice and then place the order over the telephone, please Contact Us to place your order.

Do I have to buy a full case?

BCFW is a wine wholesaler, we can only accept orders of 12 x 75cl (or the equivalent of 900cl) and above.

Can I buy a mixed case of wine?

Yes, we always have mixed cases of wine look in our Special Offers for details. Alternatively if you want to do something different please Contact Us to order something different. We cannot always guarantee this, it depends on your choice but we will try our best.  You can also now make up your own mixed case online from a selection of wines that are sold by the bottle (75cl) please go to Pick and Mix Cases.  

Do I have to enter my credit card details online?

No, you can Contact Us and we will take your order and your details over the phone. If you do choose to enter your credit card details online, please be assured that we use encrypted software and our online payment options is fully secure.

I cannot find the wine I am looking for?

Please Contact Us either by phone or email and we will try and find the wine you are looking for. If your request is by email please provide us with as much information as possible about the wine, when it is required and also how many cases you are wanting to purchase.

I cannot find a wine which appears in your brochure, it is not on the site?

This either means that we have sold out of the wine, we are waiting for a new delivery of the wine or the availability is very limited. Please Contact Us and we will help you.

I want to re-order the wine I previously purchased but have forgotten what it was?

In My Account you have a HISTORY button, please log-on and go to your history where you will find details of your previous orders. If you have placed your order by phone Contact Us and we will help you with your order.

Can I print a list of wines from this site?

Yes, you can print your list of wines just print the page as normal.

I would like a copy of your brochure?

You can have an online PDF copy click here for the link or you can request a copy to be sent by post click here to complete your request. Alternatively you can Contact Us and personally request a copy.

I have another question which is not answered?

Please Contact Us or email us Website Enquiry. Please note for help and call backs, our offices are open Monday to Friday 9am to 6pm.

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My Account

Do I need an account to place an order through the website?

Yes, you need to open an account to shop with us, please click My Account to proceed.

Do I need to Log-in to my account to see your wines and special offers?

No, you can navigate throughout the whole site without opening an account and also place orders over the phone from wines and special offers that appea on the website. If you would like to receive Special Offers by email and/or post Sign up to Special Offers.

I am unable to Log-in?

Do you have the correct details? Are you using the same email address that you used to open the account, it may have changed? If you are still having problems please Contact Us or email us Website Enquiry and we will call you back.

I have forgotten my password?

If you have forgotten your password you can request a new password by clicking here. This only works if your email address is the same as the one you originally entered when you opened your online account.

How do I change my email address and or password?

Log-in to My Account and you can make the necessary changes online.

Whom should I contact its not working????

If you are still having problems please Contact Us or email us Website Enquiry and we will call you back. Please note for help and call backs our offices are open Monday to Friday 9am to 6pm.

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Delivery and Logistic Questions

What are your delivery charges?

Duty Paid (DP) wines for Mainland UK deliveries are free for three or more cases.  One or two cases are charged at £10 plus VAT.

In Bond (IB) / Ex cellar (EC) / En Primeur (EP) wines are delivered direct from our bonded warehouse.  The delivery charges from bond are charged at cost depending upon your postcode and the number of cases being delivered.  Please contact the office for a quote.

 

How long will it take my wine to arrive?

Normally from receiving your Order Confirmation it should arrive between three and five working days. Deliveries to the Highlands and Islands of Scotland and Northern Ireland will take longer please Contact Us for details.

Do I get a choice of time and date for delivery?

We are unable to give exact times for delivery. When you order your wine please notify us of any Special Delivery instructions and also where to leave the wine if you are out. Upon receiving your Order Confirmation you will be notified of the day of despatch and the wine will arrive within the next two days. If your order has not arrived within five working days please Contact Us immediately.

My wine order has not arrived?

If after five working days of placing your order the wine has not arrived please Contact Us and we will trace your order.

I will not in to receive my wine, what shall I do?

When you place your order please advise us of any Special Delivery Instructions ie. If out please leave in Garage. If there is a slight chance then always provide us with this information as a back up just in case. If you are not in and have not left any Special Delivery Instructions the courier will put a card through your letterbox with a telephone number for you to call to re-arrange delivery.

What if I wish the wine to go to another delivery address, other than the one where my credit card is registered?

Unfortunately we are unable to take orders over the internet to other delivery addresses except the one where the card is registered. Please Contact Us and we will try to make alternative arrangements. If ordering outside office hours please put the alternative address in Special Instructions and we will contact you.

I have made a mistake, can I change my order?

Please Contact Us immediately. If you haven't received your Order Confirmation then it may be possible to change your order.

I have only received part of my wine order?

Please Contact Us immediately and we will trace the remaining wine and advise you of delivery.

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Bottle Sizes

Half Bottles: 37.5cl

Standard Bottle: 75cl

Claret Large Formats: Magnum is 1.5 Litres (L) (2 x 75cl bottles), Double Magnums is 3L (4 x 75cl bottles), Jeroboam is 4.5 Litres (6 x 75cl bottles), Imperial is 6L (8 x 75cl bottles), Prima is 27L (36 x 75cl bottles).

Champagne Large Formats: Jeroboam is 3L (4 x 75cl bottles), Methuselah is 6L (8 x 75cl bottles) Salmanazar is 9L (12 x 75cl bottles), Balthazar is 12L (16 x 75cl bottles).

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