Delivery and Logistic Questions

How long will it take my wine to arrive?

Normally from receiving your Order Confirmation it should arrive between three and five working days. Deliveries to the Highlands and Islands of Scotland and Northern Ireland will take longer please Contact Us for details.

Do I get a choice of time and date for delivery?

We are unable to give exact times for delivery. When you order your wine please notify us of any Special Delivery instructions and also where to leave the wine if you are out. Upon receiving your Order Confirmation you will be notified of the day of despatch and the wine will arrive within the next two days. If your order has not arrived within five working days please Contact Us immediately.

My wine order has not arrived?

If after five working days of placing your order the wine has not arrived please Contact Us and we will trace your order.

I will not in to receive my wine, what shall I do?

When you place your order please advise us of any Special Delivery Instructions ie. If out please leave in Garage. If there is a slight chance then always provide us with this information as a back up just in case. If you are not in and have not left any Special Delivery Instructions the courier will put a card through your letterbox with a telephone number for you to call to re-arrange delivery.

What if I wish the wine to go to another delivery address, other than the one where my credit card is registered?

Unfortunately we are unable to take orders over the internet to other delivery addresses except the one where the card is registered. Please Contact Us and we will try to make alternative arrangements. If ordering outside office hours please put the alternative address in Special Instructions and we will contact you.

I have made a mistake, can I change my order?

Please Contact Us immediately. If you haven't received your Order Confirmation then it may be possible to change your order.

I have only received part of my wine order?

Please Contact Us immediately and we will trace the remaining wine and advise you of delivery.