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Security & Privacy Policy

Bon Coeur Fine Wines take your security and privacy very seriously and adhere to the highest standards of payment and personal data protection.

The information and advice provided here explains more about our security and privacy policies and will help you protect your personal data. If you have any questions please do contact us we will be pleased to help.

Payment Security

We understand how important payment security is and regularly review our payment security policy as part of our overall commitment to security.  

We are wholly committed to offering you the latest in Secure Server Technology ensuring that your personal and transactional information is protected to the highest standards. All payments made through this website are fully PCI compliant and fully encrypted to safeguard your payment details. The encryption technique we use is the highest standard available for e-commerce businesses and certified by VeriSign, one of the world's most respected certification bodies in the ecommerce industry.

We only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. 

Your payment information is not be retained by us and will not be disclosed to anyone under any circumstances.

Your Password

When you set up an online account with Bon Coeur you will be asked to create and confirm a password to enable you to access your account. Your password should be something you can remember, but to minimise your exposure to online fraud it is advisable to set a unique password and to use a combination of numbers and characters. 

Please note that we will never ask you to reveal your password. Do not respond to any request via email or verbally to reveal your password. We advise you not to share your password with anyone and to change it on a regular basis.

If you forget your password, simply go to the Forgotten password page, enter your email address and follow the instructions to re-set your password.

If you wish to reset your password simply sign into your account and select the edit password option.

There are a number of informative websites that provide further details on shopping safely online and creating passwords:

http://www.getsafeonline.org/

http://windows.microsoft.com/en-us/windows/security-essentials-download

Our Privacy Promise

We promise never to sell your personal information to a third party. As with all shopping websites, we need to collect personal information from you when you shop online at www.bcfw.co.uk to enable us to process and fulfil your order, inform you of any delays or problems with your order, occasionally send you special offers and promotions and to make your shopping experience as easy and enjoyable as possible

The information we collect is your name, email address, delivery and billing addresses, telephone numbers and payment details (although payment details are not retained).  

We protect your privacy in many ways. Our in-house privacy procedures mean that access to customer account information is strictly limited to those who require it for the performance of their job. We use full login and password controls on our systems and all full and part-time employees are vetted and required to sign a confidentiality clause as part of their terms of employment. As part of our ongoing commitment to protecting your privacy, our customer privacy procedures are monitored and reviewed periodically.  

Your privacy is very important to us, which is why we have put you in control of the information you receive from us. 

If you wish to register for our email service you need to provide us with your name and email address and give us permission to email you. From time to time we may provide the information that you have provided in subscribing to our mail service or in purchasing products or services through the website to our customer service agencies for research, analysis and customer feedback purposes so that we can monitor and improve the services we provide.

We may also wish to provide you with information about special features of our website or any other services or products from Bon Coeur Fine Wine by post. If you would rather not receive this information, email us with your name and receiving postal address at unsubscribe@bcfw.co.uk or call us in the office to opt out.  To unsubscribe from our emails simply click the unsubscribe link at the bottom of all our emails. Please note it may take up to 2 weeks to opt you out of our email marketing and up to 4 weeks to opt out of postal marketing.

We may also want to provide you with related information from third parties we think may be of interest to you. Please note this information will be sent by Bon Coeur Fine Wine, your personal details will never be sold to a third party. If you would rather not receive this information, please advise us by email to unsubsribe@bcfw.co.uk.

Cookies

We employ cookies on this site. Cookies are small text files used to gather information that enable us to provide the best service we can to you and assist us in analysing how our website is used so we can improve it for future visits. This information is also used to improve and increase the quality of online content that you see when you visit this site. 

No personal data is stored in the cookie and the information gathered cannot be used to identify any individual.

If you prefer you can adjust your internet settings to block cookies, or only accept them on confirmation from you, you should still be able to use our site without having cookies enabled.

Ownership of Data

If Bon Coeur Fine Wine is integrated into any company or organisation your details may be disclosed to our advisers and any prospective operators and their advisers, and will be passed on to the new operators of Bon Coeur Fine Wine.

Updating your details

If any of the information that you have provided to us changes, for example if you change your email address, please let us know the correct details by sending an email to wine@bcfw.co.uk or log into your account and amend the details there.

If you have any questions about Bon Coeur Fine Wine’s  Security & Privacy Policy please contact Jonathon Mann, Moor Park, Moor Road, Melsonby, Richmond North Yorkshire  DL10 5PR.


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