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Returns

Return of Goods/Cancellation

Orders for goods (to be delivered) may be cancelled within 14 working days of receipt of goods, subject to the other cancellation terms as detailed below for En Primeur and Ex-cellar orders.  A full refund or exchange will be offered provided that the goods are received back to us in good resaleable condition.  Cancellation must be received in writing or by post.  Cancellation will be acknowledged and upon a refund being agreed this will be refunded (via the original payment method) as soon as possible, usually within 7 working days, however in any event within 30 days.   It is the customers responsibility to return the goods to Moor Park, Moor Road, Melsonby, North Yorkshire  DL10 5PR.  If on the occasion it is arranged that we will collect the wine, you may be liable for a collection fee (which will be levied off your refund).  If you are not able to return the goods yourself then please contact the office and we will advise you of the cost.  Should you wish to exchange the wine and this is agreed you can collect free of charge or if you request your exchange to be delivered a delivery charge may be incurred. 

En Primeur and Ex-cellar Cancellations

Orders made for En Primeur and Ex-cellar wines can only be cancelled within 7 days of placing your order.  Due to the nature of these orders we inform you that cancellations after this time will not be accepted.   Cancellation needs to be confirmed in writing, either by email or post.  Please be advised that we will then send out confirmation of receipt of your cancellation and a full refund will be given.  Upon buying En Primeur and Ex-cellar wines it is essential that you read and fully understand the terms and conditions and familiarise yourself with Customer’s Private Reserves visit (T&C) or contact us directly.  

Your right to end the contract

You can end your contract with us by cancelling your order (see above), if the product you have bought is faulty (see our Quality Guarantee, in which case you may be due a refund), or because of something we have done or told you we are going to do. For example, this could be that we have told you about an upcoming change to the terms or any specific terms governing your purchase, which you do not agree to; or if we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed. See "Return of goods/cancellation" for further details of how to cancel.

Our Quality Guarantee

All our wines are kept in good condition and are sold on that basis.  Wine is subjective with regard to taste and drinkability. We stand behind the exceptional quality of our wines and will gladly offer a replacement if they do not meet expectation, however, we regret we are unable to provide refunds for corked wines. Please see our Terms & Conditions and Returns Policy for full details.

Liability

Our liability is set out in our terms and conditions and under our returns policy.  We will not be liable under any circumstances and will be limited to the purchase price paid by you for the wines.   We will not directly or indirectly be liable for any losses or damages including but not exclusive to lost bargain, lost profit, lost reputation nor loss of anticipated savings.  With regard to older vintages, fine wines or broking wines we make reasonable efforts to verify the provenance of such wines, however we cannot guarantee the authenticity or quality of wine in the bottle.  Older wines may age and mature in different ways which may not be to all tastes. Older wine bottles or bin end wines may well have some ullage or stained labels which you should familiarise yourself with prior to purchase, these will have been priced accordingly and it is your decision as to whether or not to proceed with the purchase based on the information supplied. 


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